There’s a feeling you get when you go to a particularly delightful website, when the designer has put more into it than an engaging logo or some trendy jQuery. There’s a feeling of fun that people will remember and have an emotional connection to.
There’s a sense of thrill around these websites; a want to find little easter eggs. This is different than finding a site that’s pretty or easy to use. It hits us at a lower level than that. If you’ve ever smiled quietly to yourself while on a website in your small office cubicle, you know what I’m talking about. There’s just something about that site that’s uniquely intriguing.
Everyone does. This isn’t just a gimmick, this is a tool. That feeling of delight leaves an impression in the visitor’s mind. That impression will last and they’ll remember and revisit your site. Studies have shown that emotion invokes memory. If you can convey a fun or pleasant emotion, it will be remembered pleasantly. In contrast, a difficult or painful emotion (such as your local DMV’s website) will invoke a distinctly opposing memory.
Look at your site. Is it well designed? Do you have a cool beta tag on your logo? Great. Now, what can you do to make that fun instead of just pretty?
Try thinking about motion and depth. Consider interactivity where you have static elements. How about making something come alive that is currently just sitting there? How about a subtle joke? You need to have a certain sense of humor and playfulness to design for your audience’s emotion. After all, these are the emotions you’re trying to hit, and they have the same effect on you that they’ll have on everyone else.
All this is fun, but you can’t even begin this process if your site is hard to use, slow and poorly laid out. That all comes first. Think about a geocities site. Now give it parallax scrolling. Now die a little inside.
Lots of people. Here are a few:
Take a look at these, start keeping a list for your self, but don’t just mimic what you see. People can tell, and it won’t have nearly the same effect. These aren’t standards, they’re proposals. They say, “come see why I’m different than everyone else”. And that’s exactly what you want.
Designing for Emotion is a great book that looks at this concept and many others in much more depth. It’s highly worth the read.
The Little Big Details Blog collects examples of these details from all over the web.