We offer a money back guarantee on our workshops:
For a one-time, expensive (hundreds or thousands of dollars) purchase of a service like training, a money back guarantee makes a lot of sense.
It’s simple and has a positive effect on our motivations:
We have to be willing to say “you shouldn’t take this workshop” when we sense a potential student is too advanced or too beginner for the content. The money back guarantee makes that decision easier because it’s not really rejecting revenue if they won’t be happy with the workshop.
It also helps us understand if we’ve priced the workshop correctly.
For the few individuals who have asked for their money back, they don’t say “this workshop was worth $0”, they say things like “for me, it was more like a $900, not a $1,100 course.” So, we refund a portion of the registration and note that we either need to improve the workshop or drop the price a little.
We don’t offer a money back guarantee on our SaaS apps for these reasons: