Issues with Hoptoad server move

Unfortunately, our Hoptoad server move did not go as planned today. We understand that your application may have been slowed because of the extended outage, and we sincerely apologize for the trouble that it caused.

If your application was adversely affected by the outage, please file a support request at http://help.hoptoadapp.com and we’ll give you a refund for all of last month’s service.

As for the cause of the problem, the cutover to Engine Yard cloud went fine, but as soon as the cutover was complete requests to the new servers immediately showed very high wait times. Assisted by Engine Yard engineers, we attempted to resolve the problems, but we weren’t able to fix it, and so eventually we needed to roll back to the old servers.

Unfortunately, the load testing we had done prior to the switch over didn’t show these problems.

Over the next few days, we will continue to work with Engine Yard support to perform more load testing, and ensure that we can switch without problems. Once we’re confident in the ability to switch without further issues, we’ll proceed.

Again, I can’t apologize enough for the trouble. In addition to the refund for all of last month, when you see me at a conference, kick me in the shins and I’ll buy you a drink.

Hoptoad/Airbrake was sold to RackSpace and is now called Airbrake Bug Tracker